Frequently Asked Questions
Everything you need to know about shopping with Feature.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $150; otherwise, a flat rate is applied at checkout.
What is your return policy for apparel and footwear?
We accept returns for unworn, unwashed items with original tags attached within 30 days of purchase. Please note that limited-release footwear must be returned in the original, undamaged shoebox.
How do I know I am purchasing authentic products?
Feature is an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers, ensuring 100% authenticity for every item in our inventory.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are generally unable to cancel or modify it. Please double-check your sizing and shipping address before confirming.
Do you ship internationally?
Yes, Feature ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.